Attending your appointments

  • Please note that you should NOT attend the surgery if you have symptoms of COVID-19 (fever, cough or loss of smell or taste but also a "bad cold") 

    • If you have a routine appointment, you can call reception and ask the healthcare professional to call you instead (if you think the appointment can be done over the phone), otherwise you will have to re-book at a later date
    • For urgent advice regarding COVID, please see this section and if you have further urgent concerns, please call and ask to speak with our duty Dr
  • In line with NHS England guidance, face coverings are still mandatory in GP practices. When you come into the practice, please wear a face covering and adhere to social distancing, unless you are exempt

  • Please ensure you tell us as soon as possible if you are no longer able to attend your appointment. This means we will be able to offer it to someone else.

  • We have a ground floor consulting room for patients who are unable to manage the stairs. When possible, please give us notice if you will require to use this room. ideally when you book the appointment 

  • In order to try and improve waiting time, we would ask you to turn up for your appointments on time.
    • If you are more than 10 minutes late, you will be asked to re-schedule another appointment.
    • Please do not arrive too early, as we have limited capacity in the waiting rooms to enable social distancing 
    • Please ensure that you have informed the receptionist of your arrival so that the clinician is aware that you are waiting 
  • Chaperones are available at your request. This means that, if you feel more comfortable, especially for an intimate examination, a member of the admin time cam join the consultation
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